Compliance Program

Our Culture of Compliance

We are dedicated to maintaining full compliance in all aspects of our operations. All employees are required to sign a Code of Conduct and complete ongoing training to ensure adherence to applicable laws and regulations.

Oversight of the Compliance Program is provided by the Corporate Compliance Officer, President/CEO, and Board of Directors. We value and encourage feedback and suggestions to help strengthen our commitment to integrity and accountability.

Report A Concern

Compliance Hotline

Federal Tort Claims Act (FTCA)

Jordan Valley Health is a FTCA-deemed facility. Malpractice coverage is provided under the Federal Tort Claims Act (FTCA) pursuant to 42 U.S.C. 233(g)-(n).

Notice For Vendors & Agents

Learn more about our Corporate Compliance Program, Code of Conduct and vendor eligibility. View our full notice to agents, vendors and contractors.

Policies

Patients who wish to review a Jordan Valley Health policy related to patient care may request a copy by contacting the Compliance Department.

The Patient-Centered Medical Home Model

Jordan Valley Health follows a Medical Home Model of care. This means that participants have a consistent care team that helps coordinate preventive care visits, treatment, follow-up appointments, referrals for care, and support throughout the entire Jordan Valley Health system. This helps us improve patient access to care, ensure care is consistent, and improve communication within a system that’s often hard to navigate alone. These methods often lead to better health outcomes for patients.

The Model of Care in Practice

The team-based approach to the Medical Home Model helps Jordan Valley Health give patients practical support. The cards below explain how we provide this support in a variety of ways to improve patient health outcomes.

Wrap-Around Care

Learn more about our comprehensive approach to care.

Jordan Valley Health helps with prevention, wellness, acute concerns, chronic disease management, behavioral health, and social needs that affect the health of our patients.

Accessible Support

Learn how we improve our patients’ access to care.

Our team provides clear communication between patients and their care teams, pushes for timely access to care, and practically helps patients figure out appointments, referrals, education, and resources.

Daily Practice

Learn how a daily focus on care can improve patients’ health.

Jordan Valley Health helps patients understand what to do next, shares relevant information with the care team, connects patients with internal and external resources, and supports follow-through so care doesn’t slow down or become fragmented.

Patient-Centered Planning

Learn more about the role our patients play in their care.

At Jordan Valley Health, patients and family members are active member of the patient care team. This means our care plans are shaped by patient needs, preferences, culture, and goals.

Quality & Safety Focused Care

Learn about our focus on safe, quality care.

Patients who participate in our program tend to see better health outcomes. This is because we use team communication, follow-up with patients and providers, prevention, and continuous improvement to reduce gaps in care.

Chronic Care Management

Learn how we help with ongoing health issues.

Chronic Conditions are health issues or concerns that exist over a long period of time– like like diabetes or arthritis. We make sure patients get regular care from their providers and pharmacy team to make sure these conditions don’t get worse.

Coordinated Services

Learn how coordinated services can reduce barriers to care.

Coordinated services means we connect everyone involved in a patient’s care. From family medicine, specialty care, hospitals, community services, and follow-up support, we make sure patients know the next steps and every team has information to provide the best care possible.

Proactive Outreach

Learn how our proactive outreach can keep care accessible.

Our team finds gaps in patient care, unaddressed referrals, missed follow-ups, and new patient needs before they become barrier to care.

Health Education

Learn about how we support our patients’ health education.

If you know better, you do better. That’s why our team helps patients understand what’s happening in and to their body, why it’s happening, and how the care team plans to address it.

Senior Care