Missouri Medicaid (MO HealthNet)

Common Questions and Answers

1. What services are covered by Medicaid? toggle panel

   If you have Missouri Medicaid (MO HealthNet), the following services are covered: 

   • Dental
   • Family Medicine
   • Pediatrics
   • Mental Health
   • Vision
   • Specialist Outside of Jordan Valley Health
   • Emergency Room
   • Inpatient Care
   • Nursing Facility / Home Care / Medical Equipment

    

2. Is there an option if I don't qualify for Medicaid? toggle panel

   Jordan Valley Health's Slide Discount Program offers those who qualify a discount on healthcare services that may otherwise make care unaffordable. 

   Bring a photo ID, any proof of income documents, and proof of any deductions that could be made on a federal tax return for each member of your household to a Jordan Valley Clinic near you. Then, when you arrive, ask to speak with a Community Health Worker (CHW) about applying for the Slide Discount Program.

    

3. What services are discounted by the Slide Discount Program? toggle panel

   If you qualify for our Slide Discount Program, the following services are covered: 

   • Dental
   • Family Medicine
   • Pediatrics
   • Mental Health
   • Vision

    

4. If I received care at Jordan Valley Health, how can I pay my bill? toggle panel

   Jordan Valley Health accepts most payment methods, including

   • Cash
   • Credit or Debit Card (Visa, MasterCard, and Discover)
   • Cashier's Check, Money Order, or Check for the Date of Service

   Your bill can be paid in person, online, or on the MyChart App.
   
   Visit Bill Pay for more info ->

   We also offer a same-day discount if you make your payment the same day as your appointment.

5. Does Jordan Valley Health offer payment plans? toggle panel

   To discuss and request a payment plan, please email paymentplan@jordanvalley.org

6. What services are not covered by Medicaid? toggle panel

   Medicaid does not cover over-the-counter medications, missed appointments, or cosmetic procedures.

   For a details about coverage, visit:

   • MO HealthNet
   • MO HealthNet Coverage Chart
7. Who is eligible for Medicaid? toggle panel

   Medicaid provides coverage for low-income families, children, pregnant women, seniors and people with disabilities. More individuals and families will be able to get coverage with Medicaid expansion. Talk to a Jordan Valley Community Health Worker to see if you are eligible.

8. Do I have to fill out a Medicaid application every year? toggle panel

   You do not have to reapply each year, but you do have to renew bi-annually under the updated guidelines. You will get a short form in the mail from Missouri's Family Service Division. Complete and return the form to maintain your coverage.

   You can also walk in to a Jordan Valley Health clinic for help with renewal.

9. What is counted as income for Medicaid? toggle panel

   There are several items that count toward your income.

   • Wages
   • Social Security benefits
   • Veteran's benefits
   • Pension
   • Alimony
   • IRA Distributions

   Our team at Jordan Valley Health helps you determine your household income to see if you are eligible.

10. How will I know if I’ve been approved? How do I check my Medicaid status? toggle panel

    You will receive a letter in the mail telling you if you are approved for MO HealthNet. If you applied online, you may also log in to the myDSS Portal to check your status. You can also call Missouri's Family Service Division at (855) 373-4636 for questions about your application.

11. I got approved. When does my Medicaid coverage start? toggle panel

    When Missouri's Medicaid office gets your application, you will be sent a letter. The letter includes information on when your coverage will start. You can also check for this information online on the myDSS.mo.gov website.

12. Who may be affected by the updated guidelines? toggle panel
    • Non-Citizen (Immigrant) Eligibility (October 1, 2026) - Limits Medicaid and CHIP eligibility to lawful permanent residents, certain Cuban and Haitian entrants, and individuals from the Compacts of Free Association nations. Excludes refugees, asylees, and other humanitarian groups.
    • Beginning January 1, 2027, certain adults ages 19-64 in the MO HealthNet Adult Expansion Group may be subject to Community Engagement Requirements. People who are subject to the requirements can meet them through qualifying pathways such as work, community service, certain work programs, education, a combination of qualifying activities, or the monthly income standard. Some people are exempt.
    • Beginning in 2027, Adult Expansion Group eligibility will be reviewed every six months. DSS will also review whether applicable Community Engagement Requirements were met and will contact participants if additional information is needed.
    • Starting January 2027, retroactive coverage will be limited to 1 month for AEG and 2 months for other coverage groups, such as those with disabilities and children.
    • The AEG is subject to cost-sharing if income exceeds 100% of the federal poverty level, starting in October 2028.
13. What changes are there to Missouri Medicaid in 2027? toggle panel
    • Beginning January 1, 2027, certain adults ages 19-64 in the MO HealthNet Adult Expansion Group may be subject to Community Engagement Requirements. People who are subject to the requirements can meet them through qualifying pathways such as work, community service, certain work programs, education, a combination of qualifying activities, or the monthly income standard. Some people are exempt.
    • Beginning in 2027, Adult Expansion Group eligibility will be reviewed every six months. DSS will also review whether applicable Community Engagement Requirements were met and will contact participants if additional information is needed.
    • Starting January 2027, retroactive coverage will be limited to 1 month for AEG and 2 months for other coverage groups, such as those with disabilities and children.
    • The AEG is subject to cost-sharing if income exceeds 100% of the federal poverty level, starting in October 2028.
14. Where can I find more information on Missouri Medicaid updates? toggle panel

    For more info, visit: DSS H.R.1 FAQs