Welcome to MyChart

Common Questions

1. What is MyChart? toggle panel

   MyChart is a secure patient portal that lets you communicate with your care team, pay bills, view test results, and more, in one secure place.

2. Is MyChart secure? toggle panel

   Yes, MyChart utilizes advanced security measures to protect your health information. Your data is accessible only through your unique username and password.

3. Can I access MyChart from my mobile device? toggle panel

   Yes, MyChart has a mobile app available for download on iOS and Android devices. You can access your account and information from your smartphone or tablet as well as your PC.

4. What information can I access through MyChart? toggle panel

   MyChart provides access to your test results, medications, allergies, immunization records, upcoming appointments, and more.

5. Can I message my care team through MyChart? toggle panel

   Yes, MyChart allows secure messaging between you and your care team. You can ask non-urgent medical questions and request prescription renewals, for example.

6. Can I refill my prescriptions using MyChart? toggle panel

   You can request prescription refills through MyChart. Locate the "Prescriptions" section and follow the prompts to request a refill. Your provider will review the request before approving it.

7. Is there a fee for using MyChart? toggle panel

   No, MyChart is free to use for all Jordan Valley Health patients.

8. How do I sign up for MyChart? toggle panel

   There are several different ways to sign up for MyChart. On this webpage, select “Sign Up For MyChart” and follow the registration process to create your account. You can also download the MyChart app to your mobile device and search for Jordan Valley Health. In some cases, you will have received an activation code from our team – if you do not, choose the “Sign Up Online” option.

9. What should I do if I forget my MyChart password? toggle panel

   If you forget your password, click on the "Forgot Password" link on the MyChart login page. You'll be guided through the process of resetting your password.

10. How do I update my personal information on MyChart? toggle panel

    Once logged in to MyChart, go to the “Preferences” section to update the information you would like to change.

11. If I send a message to my care team, when can I expect a reply? toggle panel

    Response times may vary depending on provider schedules, time of day, and other factors. If you have an emergency, call 911.

12. Where do I find more info on billing? toggle panel
    • Additional billing, payments accepted, and affordability may be found here: Pay My Bill
    • Please use the following link for online bill pay for Jordan Valley Health services billed before July 9, 2024: Pay My Bill
    • Billing statements for all Jordan Valley Health services received on or after July 9, 2024, can be paid using the MyChart patient portal.
    • If you have questions about billing, please call (417) 831-0150 or email billing@jordanvalley.org