Uburenganzira n'inshingano by'umurwayi

Umubano hagati y'utanga serivisi z'ubuvuzi n'umurwayi ushingiye ku byo buri ruhande rwiteze ku rundi. Abarwayi bafite uburenganzira bwo gufatwa mu cyubahiro no kugira amakuru yabo agirwa ibanga. Jordan Valley isaba abarwayi gufata inshingano ku bikorwa bimwe bijyanye no kwitabwaho kwabo. Musabwe gusoma ubu burenganzira n'izi nshingano mbere yo gutangira urugendo rwanyu na Jordan Valley Health.

Uburenganzira bw'umurwayi

Nk'umurwayi wa Jordan Valley Health, ufite uburenganzira bwo:
Kwitabwaho mu cyubahiro, agaciro n'impuhwe.

  1. Guhabwa ubuvuzi butarimo ivangura rishingiye ku myaka, igitsina, ubwoko, imyemerere, idini, irangamimerere, igihugu ukomokamo, ubumuga, amakuru yerekeye uturemangingo tw'irondakoko, ibara ry'uruhu, igitsina wiyumvamo, abo ukunda mu buryo bw'igitsina, kuba uhabwa ubufasha bwa leta cyangwa amateka y'ibyaha, cyangwa ikindi cyiciro icyo ari cyo cyose kirengerwa n'amategeko.
  2. Guhabwa ubuvuzi bushingiye ku byo ukeneye ku giti cyawe. Jordan Valley itanga serivisi z'ubusemuzi nta kiguzi usabwe. Jordan Valley izubaha imyemerere yawe ishingiye ku muco no ku iyobokamana ndetse n'indangagaciro zawe bwite, igihe cyose ibyo ukora bitabangamira abandi cyangwa ngo bibangamire ubuvuzi bwiza.
  3. Kurengerwa kw'ibanga ryawe mu byiciro byose by'ubuvuzi, harimo igihe cyo kwiyandikisha no mu hantu hakorerwa isuzuma n'ubuvuzi. Jordan Valley igomba kurinda ibanga n'umutekano by'inyandiko zawe kandi ishobora gutanga amakuru akwerekeye gusa ubyemeye, igihe bikenewe mu buvuzi, cyangwa igihe byemewe 
    n'amategeko mu bundi buryo.
  4. Kubona inyandiko zawe bwite z'ubuzima.
  5. Kumenyeshwa amazina y'abaganga bakuvura n'amazina n'imyanya y'abandi bakozi b'ubuvuzi bagufasha.
  6. Guhabwa amakuru yerekeye indwara wasanganywe, uko ishobora kugenda, n'ubuvuzi busabwa mu buryo ushobora kumva, kugira ngo ufate ibyemezo ku buvuzi bwawe ufite amakuru ahagije. Ayo makuru azaba arimo ingaruka zishobora kuva mu buvuzi cyangwa ibyago bushobora guteza. Niba bidashoboka kuguha ayo makuru 
    kubera uko ubuzima bwawe bumeze, Jordan Valley izayaha umuntu ubikwiriye wo mu muryango wawe cyangwa uguhagarariye mu buryo bwemewe n'amategeko.
  7. Gukomeza guhabwa ubuvuzi hakurikijwe amategeko na politiki bigenga ivuriro ndetse n'ubushobozi buhari.
  8. Guhabwa ubuvuzi bufite ireme kandi ku gihe.
  9. Kwitega guhabwa ubuvuzi bwihuse kandi bukwiye mu bihe by'ubutabazi bwihutirwa.
  10. Gufashwa koherezwa no gutwarwa ku kindi kigo cy'ubuvuzi igihe bikenewe mu buvuzi.
  11. Guhabwa amakuru ku buryo bwo kubona ubuvuzi nyuma y'amasaha y'akazi cyangwa ubuvuzi bwihutirwa.
  12. Kwanga umuti, ubuvuzi cyangwa igikorwa cy'ubuvuzi no kumenyeshwa ingaruka uko kwanga gushobora kugira ku buzima bwawe.
  13. Kutugezaho ibibazo byawe utuvugisha cyangwa utwandikira no guhabwa igisubizo na Jordan Valley.
  14. Kugira gahunda y'ubuvuzi yateguwe mbere yubahirizwa n'itsinda rikuvura.
  15. Guhitamo niba witabira igikorwa icyo ari cyo cyose cy'igerageza cyangwa gahunda y'ubushakashatsi mu buvuzi.
  16. Kugisha inama cyangwa guhindura umuganga wawe, umuganga w'amenyo wawe cyangwa undi utanga serivisi z'ubuvuzi.
  17. Kumenyeshwa amafaranga yose y'ubuvuzi bwawe n'uburyo bwo kuyishyura.
  18. Guhabwa amakuru ku mikoranire Jordan Valley cyangwa umuganga wawe afitanye n'abandi nzobere mu buvuzi cyangwa ibigo by'ubuvuzi ku birebana n'ubuvuzi bwawe.

Inshingano z’umurwayi 

Nk’umurwayi wa Jordan Valley Health, ufite inshingano zo:
Guha Jordan Valley Health amakuru y’ukuri kandi yuzuye ku kibazo cy’ubuzima ufite ubu, amateka y’uburwayi bwawe, n’andi makuru yerekeye ubuzima bwawe.

  1. Kutubwira niba usobanukiwe indwara wasanganywe, gahunda yo kuvurwa, imiti, n’ibyo usabwa gukora. Baza ibibazo igihe udasobanukiwe.
  2. Gukurikiza gahunda yo kuvurwa yateguwe n’itsinda ry’abaganga bakwitaho no kugira uruhare mu kwitabwaho kwawe.
  3. Gufata gahunda zo kubonana n’abaganga no kuzubahiriza, no kutumenyesha igihe udashobora kubahiriza gahunda.
  4. Kwemera kubazwa ingaruka z’ibyo ukora igihe uhisemo kudakurikiza gahunda yo kuvurwa cyangwa inama z’itsinda ry’abaganga bakwitaho.
  5. Gukurikiza amabwiriza ya Jordan Valley Health yo gukumira cyangwa guhagarika ikwirakwira ry’indwara zandura, nko gusubiza ibibazo byo gusuzuma, kwambara agapfukamunwa, cyangwa gusiga intera hagati yawe n’abandi.
  6. Kwishyura amafaranga yo kwitabwaho kwawe nk’uko wabyumvikanyeho na Jordan Valley Health.
  7. Gukurikiza politiki n’amabwiriza bya Jordan Valley Health.
  8. Kubaha abandi barwayi n’abakozi ba Jordan Valley Health.
  9. Kubaha umutungo n’inyubako bya Jordan Valley Health.
  10. Guteganya uburyo bukwiye bwo kugutwara n’ubufasha bwo mu rugo nyuma yo gukorerwa ibikorwa by’ubuvuzi bisaba imiti igabanya ubukanguke cyangwa ikinya, cyangwa nk’uko bigaragazwa mu mabwiriza uhabwa igihe usezerewe.
     

Kumenyesha ibibazo

Reka dukemure ibibazo byawe vuba bishoboka. Niba wumva ko Jordan Valley Health itubahirije uburenganzira bwawe cyangwa itakurikije ibiteganywa n'iri tangazo, nyamuneka hamagara ivuriro rya Jordan Valley Health ugana maze uvugane n'umuyobozi kugira ngo tubashe gukemura ibibazo byawe.

Ushobora kandi kumenyesha Jordan Valley Health ibibazo cyangwa ibirego ukoresheje bumwe muri ubu buryo bukurikira:

  1. Ohereza imeyili kuri compliance@jordanvalley.org. 
  2. Hamagara umurongo wacu utishyurwa kuri (888) 692-6675. Ushobora gutanga amakuru utavuze umwirondoro wawe.

Ibirego bishobora kandi gushyikirizwa:
Ishami rya Missouri rishinzwe Ubuzima na Serivisi zigenewe Abageze mu Zabukuru,
Ibiro bishinzwe Kugenzura Serivisi z'Ubuzima
Agasanduku k'iposita 570
Jefferson City, MO 65102
complaint@health.mo.gov

Ushobora kandi kuvugana n'Ibiro bishinzwe Uburenganzira bw'Abaturage kuri (800) 368-1019.