Patient Rights and Responsibilities

Patient Rights

As a patient of Jordan Valley Community Health Center you have the right to:

  1. Be treated with respect, dignity and compassion.

  2. Treatment which is free of discrimination on the basis of age, sex, race, creed, marital status, religion, national origin, disability, sexual preference, public assistance status or criminal record.

  3. Treatment which is performed according to individualized needs.

  4. Respect of the patient’s cultural and spiritual beliefs, along with their personal values and cultural practices so long as they do not harm others or interfere with medical therapy or sound medical judgment.

  5. Expect an interpreter be provided in the patient’s primary language for clinical appointments, non-clinical services, and when receiving medical information. Interpretation services shall be provided at no additional cost to the patient.

  6. Receive care and service from employees who create and foster an atmosphere of mutual acceptance and trust.

  7. Be provided the name of their physician, the names of all other physicians directly assisting in their care and the names, title of other health care persons having direct contact with the patient.

  8. Expect confidentiality, privacy and security in communications and records pertaining to their medical care.

  9. Upon written request, be provided access to information contained in their medical record.

  10. Expect that the provider responsible for the care of the patient (or a designated employee) will provide the patient with information concerning diagnosis, treatment and prognosis in terms that the patient can reasonably be expected to understand, enabling the patient to participate in decisions about their care, treatment and services.  When it is not medically advisable or feasible to give such information to the patient, the information may be made available to the appropriate family member or legal representative according to the Health Center’s privacy policy.

  11. Receive information necessary to give informed consent prior to treatment.  Such information shall include, but not be limited to, anticipated outcomes of care, possible unanticipated outcomes of care, treatment and services.

  12. Continuity of care within the applicable laws and policies governing the clinic and within the resources available.

  13. Receive sage and efficient treatment.

  14. Expect prompt and appropriate treatment in emergency situations.

  15. If medically necessary, receive appropriate transfer and transport to another facility in an efficient organized manner.

  16. Receive information and directions for after hours and emergency care.

  17. Initiate a complaint or grievance regarding their treatment by verbal or written means.

  18. Refuse specific medication, treatment or operative procedures and be informed of the medical consequences of this action.

  19. Be informed of Jordan Valley Community Health Center’s policy on Advanced Directives.

  20. Give consent prior to participation in any investigative procedure or medical care research program.  Refusal of participation may be given by the patient or legal representative at any time prior to or during participation in such a program.

  21. Consult with or change physician, dentist or other health care provider.

  22. Obtain information as to any relationships this facility has with other professional individuals or medical facilities, in so far, as their care is concerned.

  23. Be advised of all fees that may be incurred due to treatment and the provision for payment of those fees.

 

In addition to the patient’s rights, each patient has certain responsibilities as well.  These responsibilities shall be presented to the patient in the spirit of mutual trust and respect.  Each patient shall be responsible:

  1. To provide accurate and complete information regarding their present health complaint, past medical history and other matters relating to their health.

  2. To make known whether they clearly comprehend the course of their medical treatment and what is expected of them.

  3. To follow the treatment plan established by their physician, including the instructions of nurses and other health care professionals, as they carry out the Physician’s orders.

  4. To keep appointments and for notifying Jordan Valley Community Health Center and/or physician if unable to do so.

  5. For their actions should they refuse treatment or for not following the Physician’s orders or instructions given by the staff of Jordan Valley Community Health Center.

  6. To assure that their financial obligations are fulfilled promptly or as agreed upon with the Clinic prior to their procedure.

  7. For following Jordan Valley Community Health Center’s policies and procedures.

  8. For being considerate of the rights of other patients and the Clinic’s personnel

  9. For being respectful of personal property of others and that of the Clinic.

  10. To provide responsible transportation and in home assistance, other than themselves, at the time of discharge after procedures requiring sedation or general anesthesia.

Complaints

We want to resolve your concerns immediately. If you believe that Jordan Valley has violated any of your rights or has not adhered to the information contained in this Notice, please contact a Jordan Valley employee and ask to speak with a manager so we can address your concerns. If you still feel we didn’t address your concerns, you may file a complaint by putting your concerns in writing and sending it to the Privacy Officer; PO Box 5681; Springfield, MO 65801. You may also file a written complaint with the Missouri Department of Health, Division 30 – Division of Health Standards and Licensure, Bureau of Hospital Licensing and Certification, PO Box 570, Jefferson City, MO 65102. To acquire a copy of Jordan Valley’s complaint form, contact the Medical Records Department at (417) 831-0150 or contact the Office for Civil Rights at (800) 368-1019.